That project eliminates a traditional pain point when selling solutions to telcos -- understanding the requirements of customizing Salesforce to meet the standards of their industry, Ford said.

Agentforce is already being used by several big names, with the CRM giant claiming its AI agents aren't here to reduce jobs ...

Agentforce is designed to carry out many of the early stages of an interaction before producing a summary for a human agent ...

Salesforce on Tuesday announced the general availability of its AI agent development platform called Agentforce. The offering ...