Owens was most recently the president of worldwide field operations at the contact center tech company LivePerson, which he ...

Yours truly attended Salesforce's AI Equality Summit in downtown San Francisco. Steven Aquino . Salesforce on Monday ...

In this interview, Siba Padhy, EPAM Systems' Salesforce Business Head, shares insights on leveraging GenAI for digital transformation in India.

Natterbox, a global leader in cloud contact center solutions, is proud to announce the launch of AI Assist, the latest addition to the Natterbox AI Suite. Building upon the success of Natterbox's ...

Snowflake is also releasing a managed version of the Apache Polaris catalog, which it introduced and released to open source ...

Alpesh Patel, a Senior Salesforce Developer at the Maryland Health Benefit Exchange (MHBE), has been instrumental in driving ...

Five9 posted a standout third-quarter performance, surpassing its revenue and earnings forecasts with strong cloud solutions ...

Salesforce CEO Marc Benioff says he has never been as excited about anything in his career as he is about the latest ...

After a whirlwind few weeks of hearing about agentic AI, I have been wondering what are the automations that enterprises will ...

Creatio today announced an update that seeks to offer both the simplicity of that app with the power and capabilities of something more fully featured like rival Salesforce’s Agentforce ... told ...

Recent investments in contact center AI are reshaping the industry with better response times, issue resolution and enhanced customer service experiences.

Salesforce adds Contact Center updates to Service Cloud March 26, 2024: Salesforce has announced new Contact Center updates to its Service Cloud, including features such as conversation mining and ...