Salesforce AI not only brings in innovation but also a strategic business imperative: The firm has found that many of its customers face difficulties attempting DIY AI solutions, which tend to ...

I felt Salesforce didn't want entry-level employees ... For example, sales development representatives ensure all call notes are updated in the CRM before handing over to an account manager.

Salesforce has firmly staked its claim as a ... logic - that represents an entirely new way to deliver software,” notes ...

It's not that hard to say what caused those negative revisions. As I can see, Salesforce's remaining performance obligation (RPO), which predicts future revenues, increased 10% YoY, reaching $26.5 ...

Now his pitch is to plug that technology into internal databases and a sprawl of business apps and software tools to help streamline repetitive tasks for office workers like updating Salesforce notes.

It throws data back and forth, it doesn’t deliver value. Copilot — is just the new Microsoft Clippy». The head of Salesforce notes that «their company is now probably the largest provider of ...

Slack AI gained enhanced huddle notes and improved search capabilities. These channels connect Slack conversations to Salesforce customer relationship management (CRM) records, according to ...

The productivity-focused artificial intelligence startup Read AI Inc. said it had closed on a $50 million Series B funding ...

Salesforce co-founder and CEO Marc Benioff ... The service will also turn agent case notes into knowledge articles, which can take on average 10 days to generate. EinsteinGPT for Sales will ...

At the mobile communications trade show Mobile World Congress Las Vegas last week, tech execs from companies like Salesforce ... where it listens, takes notes, and finds patterns.