Channel NewsAsia Singapore3h
IN FOCUS: What happens when you contact a bank or telco customer care centre?
A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks ...
Channel NewsAsia Singapore5h
IN FOCUS: How banks and telcos try to deliver top-notch customer service
On average, he handles between 30 to 40 calls per day, which is equivalent to one call every 12-15 minutes. On busy days, ...